Our team has been operating online businesses for over 20 years and we know just how much an hour of downtime can cost your business.
It’s absurd some providers attempt to sell uptime as a “premium” feature when it should be the standard.
At Smartec Web Services we stand behind our commitment to provide a high-speed, reliable, and scalable web hosting service to individuals and small businesses that is easy and affordable, regardless the size of their website.
Even with the best hardware, the best software, and a militant monitoring process, it’s inevitable issues are going to come up. Therefore another big part of our uptime is credited to our Superhero team and how incidents are handled.
With our three main levels of monitoring in place, when incidents arise, we promptly take action to begin resolving them. Regardless the incident size, we also believe in transparency and flow of information to our customers.
Our Network Status page inside our customer interface allows the ability to see what exactly is going on and how it is being dealt with.
At Smartec Web Services we provide web hosting services with 99.9% Website Uptime, meaning your website stays online 99.9% of the time.
Not our servers. Not our network. This is a bold claim that many providers are scared to stand behind.
We are so serious about it, we publish third-party uptime monitoring reports annually to be fully transparent with our customers.
Frequently customers will call BS on this claim, which given the track record of the web hosting industry, we understand!
Therefore we feel it’s important to not only disclose the above uptime reports, but to explain our monitoring process:
The core of Smartec Web Services lies within our proprietary platform that was built specifically to handle high traffic websites. We only use top-of-the-line hardware and partner with the best software vendors in the industry.
We have a dedicated 24x7x365 NOC monitoring team that watches our servers AND network constantly. In the case that an issue does create a service disruption every effort possible is immediately taken.
We also use Pingdom as a third-party monitoring service where we setup a specific location on each server that is constantly pinged to see if it is available. When the ping fails to respond, we immediately get a notification.
If a server begins to trend upward in response time, then an outage could be coming. We closely monitor this to see if there is an underlying issue that maybe approaching.
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